How to Steer the IT Outsourcing Provider - Development and Validation of a Reference Framework of IT Outsourcing Steering Processes

IT executives entering into information technology (IT) outsourcing arrangements seek various strategic, economic, and technological benefits. However, although several cases of IT outsourcing are considered successful, cases of failure can also be observed. Problems and challenges associated with IT outsourcing often not only relate to the strategic decision whether or not to outsource, but to the operational level as well. Especially organizations with little experience of implementing larger IT outsourcing programs face problems with the steering of external outsourcing providers. In this paper, we propose a reference framework that structures the required processes for an effective steering of IT outsourcing relationships. The research is based on the design science paradigm in information systems research. In a first step, we derive a framework from related literature and knowledge in this particular area. We then undertake extensive fieldwork, including expert interviews and field studies to evaluate our framework and to develop it further. The suggested framework proves to be a viable instrument to support the systematic analysis of current processes and the definition of suitable target processes for the steering of IT outsourcing programs. This paper’s primary contribution therefore lies in providing an applicable instrument for practitioners as well as in extending the existing body of knowledge on IT outsourcing governance

DESIGNING A REFERENCE FRAMEWORK OF IT/IS OUTSOURCING STEERING PROCESSES

Problems and challenges with information technology and information systems (IT/IS) outsourcing often do not relate to the strategic level, but to the operational level. Especially organizations with little experience with larger IT/IS outsourcing programs face operational problems with the steering of external outsourcing providers. In this paper, we propose a reference framework that structures the required processes for an effective steering of IT/IS outsourcing relationships. The research is based on the design science paradigm in information systems research. In a first step, we derive a framework from related literature and knowledge in this particular area. We then use extensive fieldwork to evaluate our framework and to develop it further. The suggested framework proves to be a viable instrument to support the structured analysis of current processes and the definition of suitable target processes for the steering of IT/IS outsourcing programs. This paper‟s primary contribution therefore lies in providing an applicable instrument for practitioners, as well as in extending the existing body of knowledge on IT/IS outsourcing

Mental simulation and the achievement of health goals: The effect of goal difficulty

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Outsourcing: Wie man seine Ziele erreicht

Beim Auslagern von IT-Dienstleistungen kann man viel falsch machen. Wenn die Ziele nicht erreicht werden, liegen die Gründe weniger in der gewählten Strategie als vielmehr in der operativen Umsetzung

Outsourcing: Wie man seine Ziele erreicht

Beim Auslagern von IT-Dienstleistungen kann man viel falsch machen. Wenn die Ziele nicht erreicht werden, liegen die Gründe weniger in der gewählten Strategie als vielmehr in der operativen Umsetzung